Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Vallenra, LLC ("Company", "we", "us", or "our"), governing your access to and use of our web hosting services, custom web design, software applications, websites (including vallenra.com and kindredtag.com), and SMS notification programs (collectively, the "Services").

By accessing our websites, purchasing physical QR medallions, or opting into SMS services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must discontinue use of the Services immediately.

2. Services & Product Descriptions

Vallenra LLC provides three primary offerings:

• Connected Web Products (KindredTag™): Physical QR plaques, medallions, and associated cloud-hosted digital profile pages. Every KindredTag includes lifetime cloud hosting for memorial tributes and pet profiles provided on a best-effort basis, subject to acceptable use and fair storage and traffic policies.
• Managed Cloud Web Hosting: Server infrastructure, storage allocations, DNS management, and uptime monitoring for client websites.
• Bespoke Web Design & Development: Custom software engineering, UI/UX design, and third-party API integration services delivered under agreed service orders.

3. User Accounts & Responsibilities

When you create an account on any Vallenra LLC platform, you must provide accurate, complete, and current information. You are responsible for safeguarding your login credentials and for any activity that occurs under your account. You must notify us immediately of any unauthorized account access.

4. Acceptable Use Policy

You agree not to use Vallenra LLC Services to:

• Upload, post, or transmit any content that is unlawful, harmful, defamatory, obscene, harassing, hateful, or racially objectionable.
• Transmit unsolicited or unauthorized advertising, promotional materials, or spam.
• Introduce malware, viruses, trojan horses, or malicious computer code into our network.
• Attempt to decompile, reverse-engineer, or disassemble any part of our platform or software.
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity.

Vallenra LLC reserves the right to suspend or terminate accounts that violate this Acceptable Use Policy without prior notice or refund.

5. Orders, Payments, & Lifetime Hosting Policy

Product Purchases: Physical products (such as custom laser-engraved QR medallions) are custom-manufactured upon receipt of order and payment. Prices are quoted in USD and are subject to change without notice prior to order confirmation.

Lifetime Web Hosting (Best-Effort Basis): Where products or services are advertised or sold with "Lifetime Web Hosting" (such as KindredTag™ connected QR plaques and medallions), the term "Lifetime" refers to the operational lifespan of the product platform. Vallenra LLC commits to maintaining host servers, DNS routing, database accessibility, and web profile availability on a commercially reasonable, best-effort basis without requiring recurring monthly or annual hosting subscription fees for standard personal and business use.

Fair Use, Excessive Storage, & Traffic Modifications: Lifetime web hosting is subject to reasonable fair use policies. While typical memorial, pet, and personal profiles operate well within allocated system thresholds, Vallenra LLC reserves the right to monitor resource utilization to preserve overall platform performance and stability for all users.

Vallenra LLC expressly reserves the right, at its sole discretion, to modify hosting terms, implement bandwidth throttling, require media/image compression, or transition accounts to a customized or paid hosting plan if a profile or tag experiences excessive web traffic (including viral surges, automated web scraping, or high-frequency automated requests) or consumes excessive storage space usage (such as bulk uncompressed raw archives, massive video files, or disproportionate server disk usage). In the event of excessive utilization, Vallenra LLC will make reasonable efforts to contact the account holder to resolve the resource overage before applying restrictions, throttling, or account suspension.

6. Intellectual Property Rights

The Services, including their original content, features, visual designs, software code, logos, trademarks, and service marks (including VALLENRA LLC and KindredTag™), are and will remain the exclusive property of Vallenra LLC and its licensors. You may not copy, reproduce, modify, republish, upload, or distribute any material from our Services without express written permission.

7. Disclaimer of Warranties

Except as expressly set forth herein, the Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express, statutory, or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. While Vallenra maintains high availability standards (99.9% network uptime SLA), we do not guarantee that our Services will be completely error-free or uninterrupted at all times.

8. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Vallenra LLC, its directors, employees, or affiliates be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including damages for loss of profits, goodwill, data, or other intangible losses arising out of or related to the use of or inability to use the Services. In all cases, Vallenra LLC's total cumulative liability shall not exceed the amount paid by you to Vallenra LLC in the twelve (12) months preceding the claim.

9. Governing Law & Dispute Resolution

These Terms and any disputes arising out of or related to your use of our Services shall be governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be instituted exclusively in the state or federal courts located in Tennessee.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect by posting the updated terms on our websites. Your continued use of the Services after revisions become effective constitutes acceptance of the revised terms.

11. Contact Information

For questions, notices, or inquiries regarding these Terms of Service, please contact our legal and customer support department: